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To most people, their most important asset is their home and it is therefore important that termite protection remain a priority for every home owner. .

In September 2017, the Australian Competition and Consumer Commission (ACCC) granted authorisation to the Australian Environmental Pest Managers Association (AEPMA) in regard to principles of practice for termite management.

The ACCC recognised that by abiding by the standards set out in the Codes, pest managers who chose to be bound by the codes were required to satisfy certain levels of technical experience and education in pest management practices in order to be a signatory to the codes.

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The Australian Competition and Consumer Commission (ACCC) promotes competition and fair transactions in markets to the benefit of consumers, businesses and the community. The ACCC is an independent commonwealth statutory authority whose function is to enforce the Competition and Consumer Act 2010 and a range of additional legislation promoting competition, fair trading and regulating national infrastructure for the benefit of Australians.

For further questions or enquiries regarding the ACCC, please refer to their website at .

A code of practice sets out industry standards of conduct. They're guidelines for honest dealing between you and pest controllers and they allow consumers know what businesses consent to in dealing with them. The codes of practice which have been lodged with AEPMA are to represent the whole of industry.

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The Code has been drawn up by an expert technical committee and sets out the current best actions to take in dealing with termites. The codes of practice are often revised to ensure that they are technically appropriate and set out the best options for dealing with termites in Australia.

Yes of course. One of the reasons why the ACCC granted authorisation to the industry codes of practice was that before, consumers were required to purchase copies of the Australian Standards to see the minimum requirements necessary in termite work. The codes of practice are available free of charge and can be downloaded from the AEPMA site at

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They can also be obtained from an accredited code of practice pest controller you just have to ask! .

The codes set out dispute resolutions and disciplinary action that could be imposed in respect of a breach of the codes. Signatories website link to the codes have to agree to be bound by the dispute resolution process set out in the Codes. Codes signatories should have documented consumer complaints handling procedures which comply with the Australian Our site Standards for Complaints Handling in Organisations (ASISO 1002/206).

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Complaints which cannot be resolved by the Code Compliance Manager are escalated to a Code Disciplinary Committee. .

Suspend use of this Code until the party in question can demonstrate ongoing ability to abide by this Code,

Failure to abide by the audit of the Disciplinary Committee can result in disqualification, suspension and publication of the breach on the AEPMA website.

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As an alternative to the dispute resolution process, or when a client is dissatisfied with the manner in which a complaint is resolved, they may lodge the complaint together with the relevant consumer protection agency or court of tribunal.

A list of accredited companies which have signed up to the codes of practice are available on the AEPMA site. A list of companies who guarantee to implement the codes of practice can be attained by obtaining a listing on

7) The pest control company I'm proposing to cope with does not wish to use the principles of best practice. In this scenario, how can I ensure my job is done properly

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It's not mandatory for companies to undertake work to sites the Code of Practice. The minimum standards for termite work are set out in Australian standards AS 3660 Termite Management, AS 3660.1 Component 1 New Building Work (2014), AS 3600.2 Part 2 In and Around Existing Buildings and Structures in guidelines and AS 3600.3 Part 3 Assessment Criteria for Termite Management Systems 2004.

If your pest controller is not proposing to utilize the Code of Practice, then you need to request copies of the appropriate standards to which the work is to be conducted. These may be obtained from the pest controller you're contracting to or can be purchased from Australian Standards Why could pest control companies not want to utilize the Code of Practice.

The Code of Practice is not compulsory and a lesser standard than the Code of Practice is available via Australian Standards. You need to purchase the aforementioned Standards or obtain them from your pest controller in order to ensure that the job that you have contracted to meets the minimum standards available under regulation.

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